Returns - ArtTrue Decor
If for any reason you are not satisfied with your purchase of an ART TRUE Decor products, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer.
If you do decide to return the product, please follow these instructions:
- Email email@example.com with your order number and specific reason for the return.
- Please print out this Return Authorization form, fill it out, including your SKU# and enclose in the return shipment of the artwork. For Art True Returns Form click here.
- Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.
- Ship it back to us at our corporate warehouse:
We are unable to accept returns on those works of art purchased from one of our partner museums or cultural institutions. These works are all final sale items, and not available for return. All products not identified as ART TRUE Decor edition and marked as returnable are not refundable.
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to firstname.lastname@example.org. An ART TRUE Decor representative will get back to you in 2 business days on how to proceed with your order.
For any additional issues, please contact customer service at email@example.com.